Welcome to the website of TNV Certification Private Limited. By accessing or using our website (www.tnvib.com) and our inspection services, you agree to comply with the terms and conditions set forth in this agreement (“Terms and Conditions”). These terms govern your use of the website and our inspection services, defining the rights and obligations between TNV Certification and users, clients, and visitors.

Please read these terms carefully before engaging with our website or services. If you do not agree to these Terms and Conditions, please refrain from using our services and website. Your engagement with us indicates acceptance of these terms, forming a binding agreement between you and TNV Certification.

Use of Our Services

By using the inspection services offered by TNV Certification, you acknowledge and agree to the following terms:

• Provide Accurate Information: You agree to provide accurate, complete, and truthful information during the inspection process, including your business details, operational data, and any supporting documents required for the inspection. Inaccurate or false information may lead to delays or denial of services.
• Compliance with Standards: You agree to adhere to all relevant standards, criteria, and requirements applicable to your organization’s inspection scope. This includes following guidelines provided during the inspection process.
• Legal and Regulatory Compliance: You confirm that your organization complies with all applicable laws, regulations, and industry-specific standards required for the inspection process. Non-compliance may result in penalties or termination of services.
• Timely Participation: You agree to comply with inspection schedules, deadlines, and timelines outlined by TNV Certification. Failure to meet deadlines may result in delays or additional fees. Regular communication is encouraged to ensure alignment with the schedule.

User Responsibilities

As a user or client of TNV Certification services, you are responsible for:

• Maintaining the confidentiality of your account and credentials to prevent unauthorized access.
• Ensuring that all activities conducted under your account comply with these Terms and Conditions.
• Avoiding engagement in any unlawful activities or misuse of the services provided by TNV Certification.
• Informing TNV Certification promptly in case of any unauthorized use of your account or breach of security.

Service Eligibility

TNV Certification’s services are designed for individuals and organizations that meet certain eligibility criteria. By engaging with our services, you confirm that:

• Authorization: You are legally authorized to represent the organization applying for inspection services. Proof of authorization may be required.
• Compliance: Your organization meets all necessary legal, regulatory, and ethical standards required for the type of inspection requested.
• Commitment: Your organization is committed to complying with the inspection requirements and ensuring adherence to the applicable standards. This commitment includes implementing corrective actions as needed.

Right to Refuse Services

We reserve the right to refuse, suspend, or terminate services to any individual or organization that:

• Fails to meet the eligibility requirements.
• Provides false or misleading information.
• Violates these Terms and Conditions.
• Engages in practices that compromise the integrity of the inspection process.

Our decision to refuse or terminate services will be communicated clearly, along with the reasons for such actions.

Inspection Process

The inspection process offered by TNV Certification is designed to ensure your organization’s compliance with relevant standards. The key stages include:

1. Initial Review: Before starting the inspection, we perform an initial review of your documentation and processes to evaluate your organization’s readiness. Feedback is provided to address any gaps identified.
2. On-Site Inspection: A detailed on-site assessment is conducted to verify compliance with applicable standards, operational procedures, and regulatory requirements. This involves physical verification, interviews, and process observation.
3. Findings Report: Upon completing the inspection, we provide a detailed report outlining our findings, including any non-conformities or areas for improvement. Recommendations for corrective actions are included.
4. Corrective Actions: If non-conformities are identified, your organization must address them within a specified timeframe. TNV Certification provides guidance to help resolve these issues effectively.
5. Inspection Certification: Once compliance is confirmed, TNV Certification will issue an official inspection report or certification, as applicable. This certification signifies adherence to the agreed standards and builds trust with stakeholders.

Client Obligations

To ensure the successful completion of the inspection process, clients are responsible for the following:

• Access to Information: Providing timely access to all necessary documentation, processes, and personnel required for the inspection. Delayed access may result in rescheduling fees.
• Cooperation: Facilitating access to relevant departments and ensuring full cooperation with TNV Certification’s inspectors. This includes prompt responses to requests for clarification or additional data.
• Implementing Corrective Actions: Addressing any non-conformities identified during the inspection promptly. Delays in implementing corrective actions can affect the inspection outcome.
• Payment of Fees: Ensuring timely payment of all applicable inspection fees, including any additional costs incurred due to delays or non-compliance. Unpaid fees may lead to suspension of services.

Fees and Payments

Fees for inspection services are outlined during the initial engagement process and may vary based on the complexity of the inspection, the size of the organization, and the specific standards involved. By agreeing to these Terms and Conditions, you agree to pay the applicable fees for the services provided.

• Payment Terms: All payments must be made in full within the payment terms specified on the invoice issued by TNV Certification. Late payments may incur penalties.
• Additional Charges: Additional fees may apply if the inspection schedule is delayed due to the client’s failure to meet deadlines or provide necessary documentation. These fees will be communicated transparently.

Limitation of Liability

While TNV Certification is dedicated to providing high-quality inspection services, we are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website, including but not limited to:

• Misuse of Inspection Reports: TNV Certification is not responsible for any damages resulting from the misuse or misrepresentation of inspection reports by the client.
• Third-Party Services: TNV Certification is not liable for any issues, delays, or technical failures caused by third-party service providers, including auditors, contractors, or hosting providers.
• Force Majeure: We are not liable for any delays, losses, or disruptions caused by unforeseeable events beyond our control, such as natural disasters, strikes, regulatory changes, or other force majeure events.

Clients are responsible for ensuring their ongoing compliance with applicable standards and for the proper representation of their inspection status.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh.

Modifications to Terms and Conditions

TNV Certification reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will take effect upon being posted on our website. By continuing to use our website and services, you agree to the updated Terms and Conditions. We encourage users to review these Terms and Conditions periodically to stay informed of any updates.

Termination of Services

TNV Certification reserves the right to terminate or suspend your access to our services at any time if you fail to comply with these Terms and Conditions or if your organization is found to be in violation of applicable standards or laws. In such cases, any fees paid to TNV Certification will not be refunded. Notifications of termination will include a detailed explanation of the cause.

Contact Information

For any inquiries, questions, or concerns regarding these Terms and Conditions, or for further clarification of your rights and obligations, please contact us using the following details:

• Email: info@tnvib.com
• Address: B-1/19/69 Sector K, Aliganj, Lucknow, UP 226024, India

We are committed to maintaining transparency in our inspection processes and ensuring that our clients fully understand their responsibilities and obligations under these Terms and Conditions. Thank you for trusting TNV Certification for your inspection needs.